frequently asked questions

You may email us at naturalphormula@gmail.com or via telephone at 1-773-757-9170 or via our Contact Us form where our customer service team will assist you with whatever you may need. 

All emails are generally answered within 6-24 hours during business days.

We provide your tracking information immediately after your package is shipped. Often times, you may need to allow for 12-24 hours after the item has been shipped for your tracking information to be readily updated.

Shipping turnaround may take up to 5-7 business days for orders to be fulfilled from start to finish. Once shipped out, you will receive a tracking number in your email. It can OΝLY be shipped priority mail and will need to be refrigerated promptly upon arrival. 

Please be sure to track your package and do not allow it to sit in your mailbox, especially during a high temperature day.

We deliver and ship out orders on the Monday or Wednesday after your order has been received and processed. We ship with multiple carriers and after your order has been shipped, you will receive your tracking number via email or text message. Your order will be processed within 24-48 hours of us receiving it. After your order has been shipped, typically they are received within 2-3 business days. 

The Gel HAS to be shipped via 2-day shipping to prevent any type of deterioration/degradation. The shipping costs included are: dimensions of shipping box, destination, 2-day expedited shipping, dry ice (to keep the product cool through the duration of shipping). All of these factors play a part in the overall price to ship, which can be quite costly to ship the gel in an effort to preserve the vitamins and minerals.

Sea Moss is VERY rich in iodine, which is an essential mineral that helps produce thyroid hormones. Therefore, if you’re currently taking a supplement for iodine-deficiency you should not consume Sea Moss. This overload in iodine can throw thyroid hormones off and lead to a thyroid dysfunction.

Most people are so iodine deficient that when they start consuming Sea Moss they notice a difference in energy, physical, and mental health within a few days. On average, it takes around three to six weeks for noticeable changes.

Yes it is safe to consume but not in large quantities. It is extremely beneficial in regards to the production of the amniotic fluid which is directly correlated to the nourishment that it adds to breast milk. Furthermore, Iodine helps the thyroid run properly and make thyroid hormones, which regulate metabolism, encourage bone and brain development during pregnancy and infancy.

Sea Moss acts as a blood thinner by unblocking blood clots. Therefore, it shouldn’t be taken simultaneously with blood thinners.

Sea Moss (when prepared properly) doesn’t necessarily have a taste. There is a small possibility that it can have a fair Sea-like smell by it naturally coming from that habitat.

1 - 2 tablespoons / daily

Gel - Sea Moss can be stored in the refrigerator for up to 3-4 weeks. You can also freeze it, simply pour the mixture into ice-cube trays, freeze, and store in an airtight bag or container. 

It is convenient to have portion sizes on hands when needed. I don’t recommend freezing jars in its entirety.

Raw - Sea Moss can be stored in a dark cool place for up to 1 year (sometimes longer), it does not need to be sealed in a pouch bag. The salt from the sea is a natural preservative so it won’t go bad. 

NEVER store dry Sea Moss in the refrigerator. It is too moist and the sea crystals won't be able to protect the Sea Moss.

Soaked hydrated-Sea Moss should be stored in the refrigerator. 

Yes, overconsumption. Autoimmune thyroid conditions can come into play, such as Hashimoto's, which is a disease in which the immune system mistakenly attacks the thyroid gland. Hypothyroidism is one of the most common problems.

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Unfortunately, no. Please continuously check the website as we update our stock regularly. When you opt in as a subscriber you will be sent an email informing you that we have it in stock.

Yes we do sell our sea moss in bulk. If you're interested in purchasing wholesale, then contact us here.